Refund Policy
Every piece is printed to order for you, one at a time. That shapes how returns work here, so this page says exactly what happens in each case — no small print.
If something is wrong with your order
If your piece arrives damaged, misprinted, or it isn’t what you ordered, we replace it. Email contact@inkandhalo.art within 30 days of delivery with a photo of the piece and the packaging, and we’ll reprint and reship at our cost.
You don’t need to send anything back. The photo is enough. If a reprint isn’t what you want, we’ll refund you in full instead.
If it never arrives
If your tracking stops updating, or the parcel is marked delivered but isn’t there, write to us. If it hasn’t turned up 10 business days after the delivery estimate, we treat it as lost and reprint and reship at our cost — no investigation on your side required.
Before you write, it’s worth checking with neighbours and your building’s reception. Flat parcels get tucked away more often than you’d think.
If you simply changed your mind
You have 30 days from delivery to ask for a refund, for any reason, without having to justify it. Write to contact@inkandhalo.art and we’ll process it.
You keep the piece. We don’t ask for it back — a print made individually for you can’t be resold to anyone else, and shipping it around the world twice helps nobody. If it isn’t right for your wall, pass it to someone whose wall it suits.
We ask one thing in return: tell us why. Not as a condition, just as a favour. It’s the only way the next series gets better.
Wrong size, or you’d rather have a different piece
Same terms as above, and it works the same way: write to us within 30 days, we refund you, you keep the piece, and you order the size or the work you actually wanted. There’s no exchange process to go through because there’s nothing to send back.
If you’re unsure about size before ordering, write first. Cut a sheet of paper to size and hold it against the wall — two minutes now beats a refund later, and we’re happy to help you choose.
Parcels that can’t be delivered
Please double-check your shipping address at checkout. If a parcel comes back to us because the address was incomplete, nobody could receive it, or import duties went unpaid, we’ll reship it — you’ll only be asked to cover the second shipping cost.
If you’d rather not have it reshipped, we’ll refund the price of the piece. The original shipping cost isn’t refunded in that case, since the delivery was attempted.
European Union — 14-day right of withdrawal
If your order ships to the European Union, you have the right to cancel within 14 days of receiving it, for any reason and without justification. Our 30-day policy above is longer and applies to you as well — whichever gives you more time is the one that counts.
Refunds
Refunds go back to your original payment method within 10 business days of approval. Your bank may take a few days more to post it. If more than 15 business days pass after we’ve confirmed your refund and you still don’t see it, write to us and we’ll chase it.
Shipping costs are refunded when the fault is ours — damage, misprint, wrong item, or a parcel lost in transit. For a change of mind, the original shipping cost isn’t refunded.
Cancelling before it ships
Because production starts quickly, we can usually only cancel an order within a few hours of it being placed. Write to us as soon as possible and we’ll stop it if we still can. Once it’s in production the 30-day policy above takes over — so nothing is ever really lost.
Gift cards
Gift cards are not refundable.
Questions about any of this go to contact@inkandhalo.art. It reaches the artist directly.